Privacy Policy

Last updated: Jan 15 2026

1. Introduction

Squeaky Clean co. is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By engaging our cleaning services, visiting our website, or contacting us, you consent to the handling of your personal information as described in this policy.

2. What Personal Information We Collect

We may collect the following types of personal information:

Name
Address and service location
Phone number and email address
Billing and payment details
Information about your property relevant to cleaning services
Access details (e.g. alarm instructions or entry arrangements, where provided)
Any other information you voluntarily provide to us

We do not intentionally collect sensitive information unless required and permitted by law.

3. How We Collect Personal Information

We collect personal information when you:

Request a quote or book our services
Communicate with us by phone, email, website forms, or social media
Enter into a service agreement with us
Make payments or receive invoices

4. Why We Collect Personal Information

We collect, hold, and use personal information to:

Provide and manage cleaning services
Communicate with you about bookings and services
Process payments and issue invoices
Improve our services and customer experience
Comply with legal and regulatory obligations

5. Disclosure of Personal Information

We may disclose your personal information to:

Employees and contractors who need it to perform cleaning services
Payment processors and accounting providers
IT and website service providers
Government authorities where required by law

We do not sell or rent your personal information to third parties.

6. Storage and Security of Personal Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Information may be stored electronically or in hard copy and is only accessible to authorised personnel.

7. Access and Correction

You may request access to the personal information we hold about you or request corrections if you believe it is inaccurate, out of date, or incomplete.

Requests can be made using the contact details below. We will respond within a reasonable time.

8. Cookies and Website Data (if applicable)

Our website may use cookies to improve functionality and user experience. Cookies do not identify you personally and can be disabled in your browser settings.

9. Complaints

If you have a complaint about how we handle your personal information, please contact us first so we can attempt to resolve the issue.

If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Contact Us

For questions, access requests, or complaints regarding this Privacy Policy, contact:

Squeaky Clean co.
0455868863
info@squeakyycleanco.onmicrosoft.com